Does your direct file get for your nerves? On this episode of HBR’s recommendation podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn resolution your questions with the assistance of Art Markman, a psychology professor on the College of Texas at Austin and cohost of the podcast Two Guys on Your Head. They communicate via tips on how to organize any individual who’s unlikable, overly well mannered, or passive-aggressive.
Concentrate to extra episodes and learn how to subscribe at the Dear HBR: web page. Ship on your questions on place of work dilemmas by means of emailing Dan and Alison at firstname.lastname@example.org.
From Alison and Dan’s studying checklist for this episode:
HBR: How to Help an Employee Who Rubs People the Wrong Way by means of Rebecca Knight — “If you happen to’ve ever cringed in a gathering when your direct file was once speaking, you understand how tricky it may be to observe a crew member undermine themselves. Possibly the individual is interrupting colleagues too frequently. Or being condescending, and even combative. Regardless of the precise conduct, your worker is obviously rubbing other people the improper manner. As the executive, you understand it’s your activity to deal with the problem, however you’re now not positive tips on how to get started the dialog.”
Psychology Today: Understanding Passive Aggressive Behavior by means of Signe Whitson — “The passive-aggressive particular person believes lifestyles will handiest worsen if people know of his anger, so he expresses his emotions not directly, the usage of quite a few behaviors to subtly ‘get again’ at someone else. Whilst anger itself is in most cases skilled as an uncomfortable emotion, the passive-aggressive particular person derives authentic excitement out of annoying others, therefore our label of the conduct as ‘the indignant smile.’”
HBR: How to Give Feedback to People Who Cry, Yell, or Get Defensive by means of Amy Jen Su — “Emotional reactions can put us on reverse aspects of the desk with the opposite particular person. Via that specialize in just right intentions, getting ready with integrity, and flippantly and successfully responding within the second, we will be able to transfer to the similar facet of the desk and lend a hand the opposite particular person develop.”
HBR: How to Tell a Coworker They’re Annoying You by means of Caroline Webb — “However analysis means that letting one thing simmer could make issues worse, for a number of causes. After we’re stressed out, our mind has a tendency to mount a defensive ‘fight-flight-or-freeze’ reaction—right through which there’s decreased process in mind spaces chargeable for reasoning, strength of mind, and ahead pondering. And looking to suppress our inflammation has been discovered to make our mind’s defensive reaction extra pronounced reasonably than much less.”